Friday, July 27, 2012

Are you giving your clients the recognition they derserve?

How do you communicate with your customers? Do you send thank you cards to your clients? Did you know that not saying thank you to a customer hurts your business more than saying thank you helps. Let me say that again. Not saying thank you hurts your business more than saying thank you helps. What I mean by that is our customers and clients expect to receive a thank you; especially if they spend a lot of money with us. They expect us to at least acknowledge and thank them. If I buy a house, I expect a thank you. If I buy a car, I expect a thank you. If I buy a Snickers I don't necessarily expect a thank you. Big ticket items = increased expectations If you don't send thank you cards to your clients, do you know what they are thinking? They are thinking you don't care about them! Studies show the reason why we lose 68% of our clients and customers is because they don't think we care about them. Here is a simple solution I found to let my customers know I care about them. For $5.48 a year I can send 4 custom greeting cards to my clients to keep in touch with them and let them know I appreciate them. How much is one dedicated, loyal, and happy client worth to you? Is it worth $5.48 a year? If so watch this 3 minute video for more information: Once you watch the video, email me back and I'll be happy to help you get started.

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